BOOKING A ROOM
How do I book a room?
Simply click on the “Book” link in the top left or click here and do everything online, including our self checkin instructions and special promotions provided to our guests by some great local partners. Still need help? Email firstname.lastname@example.org or call 830-644-1040.
Can I cancel my reservation?
Yes, you can cancel penalty free for up to 72 hours before your arrival by emailing email@example.com. Cancellations less than 72 hours are non-refundable unless we are able to rebook those rooms. Please email us as soon as you can so we can open the rooms up for rebooking.
How do I check-in?
We are a self check-in property. You will receive a code on your confirmation email that allows you to enter your room. That code is valid only during your stay.
Our on site Motel Managers, Tim and Donna, are available 24 hours to assist with any checkin issues (code doesn’t work, lost confirmation, etc). They can be contacted at 830-644-1040. If you will be checking in later than 8pm and think you will need assistance, please email them at firstname.lastname@example.org to make arrangements.
Where do I park?
This is the good news! As a motel, you’ll find parking directly in front of the rooms. No more valet, luggage carts, or dragging luggage up stairs or elevators. Handicap parking is available.
When will my credit card be charged for my reservation?
Your credit card is charged at the time of booking for the full reservation amount, including hotel taxes.
During Your Stay
Do you serve breakfast?
Each room has a Keurig and coffee to start your morning. You’ll also find a self-service coffee station in our lounge. We do not serve food items, but there is a General Store, Weinheimer & Sons, right down the street.
So, where do we eat?
Visit our friends at Weinheimer & Sons for groceries, personal items, to go sandwiches (closed Sundays). For lunch, we highly recommend Hye Market and Deli, just up the road in Hye. Head into Fredericksburg or Johnson City for lunch or dinner at any number of great restaurants. See The SML Official Road Map to the 290 Wine Trail for more food recommendations.
Where can we hang out around property?
You have a few options. Head up to the 2nd floor deck to enjoy a breeze. Sectional sofas, chairs, and a large table can accommodate smaller groups of up to 20. We also have an indoor lounge with a TV and coffee station if you prefer indoors. All social areas open from 7am to midnight so our guests can enjoy some quiet sleep time.
Can I smoke or vape in the room?
We are a smoke free property. Smoking is strictly prohibited in the rooms, walkways, lounge, or grounds. If we determine smoking has occurred in your room (cigarette, vaping, incense), we will add a $250 cleaning charge to your bill.
Do you have wifi?
Yes, and it’s fast.
If I want to just stay in my room, do I have a TV?
Yes, each room has a 32” wall mounted TV with Netflix and Pluto provided. Pluto provided Live TV options such as Fox Sports, CNN, Bloomberg, NBC News, movies and more. We do not offer cable TV at this time.
Will I have a phone in my room?
We do not provide phones in the rooms. You can reach our staff for any questions, issues, or even just a recommendation on where to go or eat by texting or calling 830-644-1040.
Do you clean the room every day?
We do provide light housekeeping daily. We’ll make the bed, take out the trash, replenish any coffee or toiletries, and sweep/mop. If you need anything special, or prefer to not be disturbed, just let us know.
We’d like the opportunity to address any issues or concerns during your stay, so please call us at 830-644-1040 or email us at email@example.com. Our goal is you have a GREAT experience with us and tell all of your friends!
What Else Do I Need to Know?
Can I hold a meeting, event, or wedding at the SML?
Contact us at firstname.lastname@example.org and tell us what you have in mind and when.
Can I bring my dog, cat, fish, or any other pet?
We do not accept pets. Service animals are welcome (please let us know during your reservation).
Why does it say Photos Coming Soon on your website? How can I see an actual room?
Great question! We are finishing our renovations on the RV slots and cabins. If you have any particular questions about the rooms, please email email@example.com